Privacy Policy

Thank you for using HostIQ! Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Chrome Extension.

By installing or using HostIQ, you agree to the terms outlined in this policy.

1. Information We Collect

HostIQ collects minimal information required for its functionality:

User-Provided Information:

• Email address (for login and account management)
• FAQs uploaded by the user (unit-specific or global FAQs)

Automatically Collected Information:

• Guest query text you highlight for generating AI responses
• Basic analytics (e.g., extension usage, errors) to improve the product

Note: We do not access or collect your sensitive personal information.

2. How We Use Your Information

We use the collected information solely to:

• Provide and improve the extension's functionality (e.g., FAQ suggestions and AI responses)
• Maintain user accounts and manage uploaded FAQs
• Offer customer support and troubleshoot issues

3. Data Storage and Security

• Your FAQs and highlighted text are stored securely and accessible only to your account
• We use industry-standard encryption and security measures to protect your data
• AI Responses: Guest queries and prompts are sent to OpenAI's API to generate responses, but no data is stored permanently

4. Data Sharing

We do not sell, trade, or share your personal information with third parties.

• Data may be shared with trusted third-party services strictly for the extension's operation (e.g., OpenAI for response generation)
• All third-party services adhere to strict privacy and security policies

5. User Controls

You have full control over your data:

• Edit or Delete FAQs: You can manage your uploaded FAQs at any time through the dashboard
• Remove the Extension: Uninstalling the extension stops all data collection

6. Third-Party Services

Our extension integrates with trusted third-party APIs, including:

• OpenAI API: Used to generate AI-powered responses

Please refer to OpenAI's Privacy Policy for details on how they handle data.

7. Cookies and Local Storage

HostIQ may use local storage to:

• Save FAQs and preferences locally on your browser for faster access
• Store authentication tokens securely for session management

We do not use cookies to track you outside the extension.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. You will be notified of any updates via the Chrome Web Store or our website.